Data Deletion
We create hosting and streaming services for companies.
Sign in to Promote → Connections in the app, or Social Media → Accounts in the classic dashboard. Choose Disconnect for Facebook, Instagram or Threads.
The confirmation includes an optional Delete pending posts for this platform choice for that platform. Confirm once to disconnect and apply your choice. No email confirmation or second approval is needed.
This removes that platform’s stored credentials and database caches for your CastHost account. Pending posts you keep pause while disconnected. Posts more than 24 hours overdue expire and require rescheduling. Other platforms and accounts remain connected.
CastHost attempts to revoke the selected access. It preserves a grant shared with another connection or account. If revocation cannot be confirmed, the dashboard asks you to review access in the platform’s settings. In Facebook, check Business Integrations or Apps and Websites. In Threads, review the apps allowed to access your account. Setting names can vary.
Disconnecting does not delete posts already published on Facebook, Instagram or Threads. Manage those posts on the platform. Dashboard deletion of published Threads posts remains unavailable until its permission is approved.
When Meta sends a valid data-deletion request, CastHost identifies the matching connection and removes the related local connection data and pending posts. No separate email approval is needed. The response includes a confirmation code and a status link.
Use that link to follow the request. A request can remain pending while file cleanup finishes or need attention if CastHost cannot safely match it to an account. An unmatched request does not delete another account’s data. Keep your status link private.
Uploaded media and file caches may take additional time to clean up. Shared files remain while another post needs them. Historical copies in operational records or backups are handled separately, so disconnecting does not guarantee immediate removal of every copy. Records required by law or needed for an abuse investigation may be retained.
For full account deletion or help with a request that needs attention, email [email protected] from your registered address. Use the subject Account Deletion Request and include your CastHost username. Do not send passwords, access tokens or private status links.
Full account deletion is separate from disconnecting a social platform. Support will explain the account checks, service effects and any records that must be retained. See our Privacy Policy for more information.
We create hosting and streaming services for companies.
